Thursday 11th April 2013
If we have made a mistake in filling your order or your merchandise was damaged during shipment please accept our apologies and return the item(s) with proof of purchase and we will exchange them or issue a credit. We will refund actual shipping costs from a UPS label or postage on damaged merchandise or an incorrect shipment. We will not refund shipping costs on these types of returns shipped via express services such as; Federal Express overnight or 2-Day service etc.
If you would like to exchange or return your merchandise for another reason i.e. size color etc. please return the item(s) along with your name address phone number date merchandise was ordered credit card number & expiration date copy of invoice/order number and a description of what the problem is and what needs to be done. If you need to exchange a product for a different size or style please send an original invoice/order form with the merchandise and a note indicating the change. All returns/exchanges are subject to a 20% restocking fee. We help determine sizes and other information but are not responsible for the cost of shipping if items have to be returned.
If you should decide to return merchandise for any reasons please do so within 30 days. All sales are final after 30 days. No returns or exchanges will be accepted after 30 days of original order date. Please ship returns to: JRWrestling.com, 14000 Sunfish Lake Blvd NW, Ste N&O, Ramsey, MN 55303. We recommend UPS Ground or Priority mail.
Sorry no returns/exchanges on but not limited to the following items:
- Clearance items
- Discontinued items
- Any item that is returned more than 30 days after original order date
- Any book CD DVD VHS tape software or cassette tape that has been opened
- Any item that is not in its original condition used damaged soiled or is missing parts
- Customized products are non-returnable unless defective
We are not responsible for packages that have been lost or damaged by the carrier that the customer has used to return merchandise. Please insure your packages and keep a receipt so that you can make a claim with the shipping company if a package is lost or damaged before or when it reaches us.